We are open from 8.00am - 9.00pm Monday to Friday. We also have weekend dispatchers available from 11am
Orders can be placed online after 9pm; however these orders will not be processed until our next business day.
1Courier offers two types of accounts to their clients:
1. An un damaged account where the client can create an account through the 1courier.com site and start using it right away.
2. The other type of account is a “Managed Account”. Please contact our sales department in order to further discuss the benefits of opening managed accounts at [email protected] or 416-855-PICK (7425)
1Courier ensures the protection of all personal information and transactions through our 256 bit SSL encryption model. 1Courier does not save cookies nor do we sell personal information to any third parties.
Any approved 1Courier driver who operates locally within 1Courier’s greater area of operation is known as a community driver. How can 1Courier ensure the quality of its drivers and maintain excellent customer experiences? Each driver is validated using face to face interviews, validating driver license/driver abstract, proof of residence, references and criminal background check. Customers are sent an order confirmation with the name and photo of the driver. After each interaction with a courier, an email is sent to the customer to provide feedback on the quality of the service provided. Within which regions and/or distances is same day delivery possible? Our initial jurisdictions include Toronto (GTA), Pickering, Ajax, Oakville, Milton, Hamilton, Kitchener, Guelph, Waterloo, Niagara Falls, Cambridge, Windsor and Ottawa. Orders within 100KM are considered same day delivery within the above territories. Orders outside of our jurisdiction will not be accepted by our system and clients will be requested to contact dispatcher for further information.
1Courier charges base price for the first 10KM based on the type of service requested. Additional charges are calculated based on distance, weight, type of service, and the type of vehicle required for the service. Please contact our sales department for further rate information at [email protected] or 416-855-PICK (7425)
An email delivery notification is sent to the client after completion of each order. The client can login to the customer account portal to view POD as well as the names/signatures of the shipper and receiver.
Many services are available online including opening accounts, placing orders, tracking orders real-time, paying for orders, obtaining price quotes, POD, viewing invoices, order history, digital waybill, creating and utilizing an address book.
Disputing orders, cancelling orders, making changes to orders cannot be done online. Client should contact dispatcher in order to make the necessary adjustments.
Every order’s history can be viewed online in customer side portal thru mobile app or desktop.
The driver will first call the customer to ensure they are not at the location. The driver will then wait a maximum of 10 minutes. If the customer is still not present, alternative arrangements will be made with the dispatcher and an extra charge will be added to the delivery bill
If any amendments need to be made to your order, including cancellations, then you must contact 1Courier Customer Service as soon as possible. The timing of the cancellation or nature of the amendment will determine if any additional charges are to be incurred by the customer.
Car's maximum weight is up to 150 pounds and the maximum dimensions in inches are 21L x 21w X 16H. Mini Van's maximum weight is up to 350 pounds and the maximum dimensions in inches are 80L x 36W x 36H. Cargo Van's maximum weight is up to 1000 pounds and the maximum dimensions in inches are 100L x 50W x 45H inches.
All delivery orders must be legal products, not in contradiction with any local, state, provincial, federal or international laws. 1Courier will not deliver any packages deemed illegal, and maintains the right to contact the proper authorities. Other non-deliverable products include dangerous goods or hazardous materials, firearms and live animals.
It is up to the client or agent responsible for shipping products to ensure that the product is properly packaged. 1Courier does not accept responsibility for any products damaged due to poor packaging by client or shipper. Furthermore, 1Courier reserves the right to refuse products they consider improperly packaged without liability to deliver package on time. Refunds will not be issued for improperly packaged products.
1Courier’s focus on being eco-friendly is also reflected in our technology which allows us to be completely paperless. Customers can view their waybills anytime by logging into their customer portal.
If the driver fails to deliver a package for what is considered an avoidable reason (forgot address, delivered to wrong address) then delivery will be free of charge. If the reason is considered unavoidable (extreme weather, car accident), then dispatcher will contact customer to alert them of such issues and alternate arrangements will be made.
There are many factors beyond our control which limit us from being able to provide a guarantee for our delivery times including natural disasters or inclement weather, traffic and construction.
It is up to the customer to retain a copy, image, or scan of any important documents being delivered by 1Courier. Liability for each package is limited to CAD $200. Claim forms are available when completing delivery order with 1Courier.
1Courier will investigate each instance on a case by case basis to determine if a refund is applicable. Any refunds will be returned to the credit card used to make payment.