How can we help?

Car: up to 150 lbs, 21L × 21W × 16H inches. Mini Van: up to 350 lbs, 80L × 36W × 36H inches. Cargo Van: up to 1000 lbs, 100L × 50W × 45H inches. Larger jobs are quoted manually — call dispatch.

Cash, firearms, controlled substances, hazardous materials, live animals, perishables that need refrigeration past 24 hours, and human remains. All deliveries must comply with local, provincial, federal, and international laws. When in doubt, call us at 416 855 7425 before you book.

Packaging is the shipper's responsibility. 1Courier doesn't accept liability for items damaged because of poor packaging, and reserves the right to refuse anything that looks unsafe to transport. Refunds aren't issued for improperly packaged goods.

Our workflow is fully paperless — your waybill lives in your account portal so there's nothing to file or hand back. If you'd like a label on the parcel, download the PDF from your order after booking and tape it on facing up.

GTA core (Burlington east to Ajax) is our home turf with same-day service every business day. We also serve Pickering, Oakville, Milton, Hamilton, Kitchener, Waterloo, Guelph, Cambridge, Niagara Falls, Windsor, and Ottawa for same-day jobs within 100 km of pickup. Outside that radius, call dispatch — we'll route through a partner.

Two options. Unmanaged: sign up at 1courier.com and start booking immediately. Managed: contact sales at [email protected] or 416 855 7425 (PICK) for monthly invoicing, dedicated dispatcher contact, and volume pricing.

Flat base price for the first 10 km based on service tier (90-min, same-day, next-day, scheduled, after-hours). Beyond 10 km, additional charges apply per km, per pound, and per vehicle type. For volume rates, contact [email protected] or 416 855 7425.

You don't need to request it. After every delivery you get an email confirmation with timestamps, plus the photo POD and shipper/receiver signatures are stored on your account portal — log in any time to view or download.

Yes — call the Ops Hub at 416 855 7425 as soon as possible. Whether extra charges apply depends on timing and what's changing (cross-zone redirects and post-pickup amendments may incur a fee). Online edits aren't possible after the order is dispatched.

Yes. The tracking link works for anyone with the URL — driver name, live ETA, photo POD, the lot. No login screens.

Your delivery fee is automatically refunded — no form, no email exchange. The order itself still ships unless you cancel.

If it's avoidable on our end (wrong address, forgotten stop), the delivery is free. If it's unavoidable (extreme weather, accident, road closure), dispatch will contact you directly to arrange the next attempt. Service-time guarantees don't cover natural disasters, severe weather, traffic, or construction.

Our liability is capped at CAD $100 per shipment, subject to claim review. Always retain a copy or scan of important documents before pickup. For high-value items, arrange third-party insurance ahead of dispatch — we'll happily coordinate. Refunds (where applicable) go back to the original payment method, reviewed case-by-case.

Yes for same-day and next-day, until it's been picked up. Tap 'Change drop-off' on the tracking page or call the Ops Hub. A small fee may apply for cross-zone redirects.

Yes — insulated bag, max 90 minutes door-to-door, temperature-logged on request. Set this up via the business onboarding call.

PHIPA-aware workflow: Rx parcels require ID-on-delivery and the recipient name is masked on public tracking links. Pharmacy partner setup includes a signed data agreement.

Yes. All transactions ride 256-bit SSL encryption. We don't sell personal information to third parties and we don't track you with cookies across the open web. Account data is stored in encrypted Canadian infrastructure.